BCRP Service Standards
BCRP Builder Services
Timeframe
Advise Builder of any delay in completion of any service associated with the BCRP, including application form or any of components 1 - 4 and the likely length of and reasons for the delay
Within 1 Business Day of becoming aware
Process Application Form and issue a BCRP Builder Agreement for signing by the Builder
Same day
Contact Builder after receipt of signed BCRP Builder Agreement
Same day
Notify Builder and Principal where Builder does not satisfactorily complete the requirements of BCRP Components 1, 2 and 3
Within 1-2 Business Days of the due date of the requested information
Notify Builder and Principal where Builder has already commenced works under the building contract for the project
Immediately
Complete activities under Component 4 of BCRP
Within 2 Business Days of receipt of notification by Builder
Provide completed Builder Performance Review Reports to Builder
Within 2 Business Days after site visit and/or remote site assessment
Reporting to Principal concerns regarding Builder's capacity to complete existing projects or take on new work
Within 1 Business Day of date of awareness
Advise Builder/Distributor of missing information required to enable completion of any service associated with the BCRP, including application form and/or any of Components 1 - 4
Within 1 Business Day of receipt of associated information
Within 1-2 Business Days of receipt of Builder Agreement and associated documentation
Complete Component 1 of BCRP
Within 1-2 Business Days of receipt of Builder Agreement and associated documentation
Complete Component 2 of BCRP
Within 1-2 Business Days of receipt of Builder Agreement and associated documentation
Complete Component 3 of BCRP
Within 7 Business Days of the final BCRP Component 4 Builder performance review
Complete Component 5 of BCRP
